Campminder Confidential
Campminder · Fall Campaign

Fall Campaign Message Hierarchy

01

The territory is the conceptual foundation for every piece of communication in the campaign. It extends through the homepage, the sales conversation, the emails, and the social posts, so all of them tell one story.

This territory says that Campminder is one comprehensive platform covering every role at a camp, with the people and the intelligence behind it.

One for all.

One platform for everyone your camp connects to.

Directors fill their camp. Staff get hired and show up ready. Parents register every kid in one pass. Registration, staffing, health, communication, and the business behind it all, with Campminder Intelligence running underneath and a camp success team that has your back.

Take the tour, or we'll walk you through it.

Unpack possible.Book a demo

02

The hierarchy is how different types of information combine across all of our communication channels.

The conceptual lead is the idea we open with. The narrative support shapes how a conversation sounds once someone is listening. The structural support decides how a page or an email gets built and in what order.

Conceptual Lead
One for all
One platform, every role at camp.
Where it runs
Homepage hero. Subject lines. The first line of a demo.
Narrative Support
An extension of your team
The people who run the platform with you.
Where it runs
Sales narrative. Camp success. Who signs an email.
Structural Support
Smart tools, real people
Features introduced by the person who does the work.
Where it runs
Role sections. Email audiences. The name of the fall feature campaign.
Planning language only. These names, the headlines especially, don’t appear in anything customer-facing.
03

This is a wireframe preview of the homepage so we can start to imagine how the content and the presentation come together. The claim holds the top of the page and the proof arrives as you scroll.

Everything under the hero is modular so the order can change as we learn which features matter most.

campminder.comWireframe · structure only, not design
00NavigationExisting
Logo, Features, Solutions, Demo, Company, Log in.
01HeroPhotographyFull bleed

One for all.

One platform for everyone your camp connects to.

Registration, staffing, health, communication, and the business behind it all.

Book a demoSee the platform
VisualCamp photography running full bleed.
02IntelligenceAnimated

Intelligence you can trust.

Campminder Intelligence, across the whole platform.

Registration, staffing, health, and finance in one view, so you can see what your data has been telling you.

VisualMultiple platform screens showing where Campminder Intelligence surfaces.
03All featuresProduct screens

Your operation. All in one place.

Everything your camp runs on.

Registration, staffing, health and medical, transportation, group and cabin assignment, billing and payments, communication, reporting, lead capture, and the off-season.

VisualPlatform visuals and typography set in dense tiles, each one contained.
04The teamPhotography

We know your camp. Inside and out.

Camp success. The team behind your platform.

Reach a real person in the middle of your season or whenever you need them.

VisualIndividual portraits and photography of the Campminder team at work.
05RolesStatic set

Built for everyone at your camp.

Every role on one platform.

Directors, communications, business and finance, and everyone else who keeps a season running.

VisualThree platform screens, one per role.
Owner and Director
Communications and Marketing
Business and Finance
06Ask CampProduct screens

No handbook required.

Ask Camp, built into Campanion.

Packing lists, drop-off and pickup times, form status, and camp policies, answered for a parent without a call to the camp office.

VisualCampanion screens showing a parent question and the answer it returns.
07FeaturesAnimated and static

People and technology unite.

Built by people who know camp.

Registration, staffing, health, and the families who use it every day.

VisualEach block demonstrates how a specific role uses a platform feature. The Campanion block carries the App Store rating and review count.
RegistrationRegistrar
StaffingStaff Coordinator
HealthCamp Nurse
CampanionCamp Families
08TestimonialTransition

“The only platform where support actually knows our camp.”

A quote from a veteran camp director on the platform.

VisualType led. Small portrait or camp mark.
09PricingCTA

Priced for your camp.

Pick the suite that fits how you operate.

Three suites. Built around how much of the season you run with us.

Classic
$???

Smaller camps and teams new to camp management software.

Deluxe
$???

Growing camps ready for a modern parent experience.

Professional
$???

Enterprise camps and sophisticated operations.

Talk to us
10ProofCamp logos

Partnerships built to last.

Twenty-five years with the camps you already know.

Leading camps trust us year after year because we’re always there for them.

VisualLogo wall.
11CloseCTA

Unpack possible.

One platform for everyone your camp connects to.

See what a season on Campminder actually looks like.

Book a demo
04
Homepage
Message hierarchy

One for all

Email
Message hierarchy

An extension of your team

Social
Message hierarchy

Smart tools, real people

Sales
Message hierarchy

An extension of your team

Audience Goals
Homepage
Audience

Camps actively shopping for a platform, and current customers arriving to log in.

Goals
  • Show the whole platform in one scroll
  • Prove it with real screens
Email
21 emails
Audience

Prospects in the funnel and current customers.

Goals
  • Put a person’s name on every send
  • Support new features and releases
Social
35 posts
Audience

Camp directors, owners, and the wider industry, along with camp staff, camp families, and prospective hires.

Goals
  • Make the release record visible
  • Show the team behind the product
  • Keep a steady presence between releases
Sales
Audience

Camps choosing for the first time or switching, Classic camps with room to grow, and customers coming up for renewal.

Goals
  • One conversation, three ways in
  • Answer what comes up without naming anyone
  • Lead with the demo
05

Smart tools, real people. Below, suggested email topics and amounts for customer communications and marketing emails. Emails are signed by a person rather than the brand to demonstrate the deep relationship between the Campminder team and every camp on the platform.

This is the complete fall campaign recommendation in one place. The flow names below are for internal reference and wouldn’t appear in an email.
Platform overview
Prospects4 emails

The platform, then how to shop, then the people behind it, then a camp like theirs.

01
One for all

What the platform covers, end to end.

02
How to shop

The questions worth asking any vendor, including us.

03
The people

The camp success team, before anyone asks.

04
A camp like yours

A testimonial, then a demo.

Upgrades
Customers4 emails

What their camp runs on today, then the parent side, then the reporting side, then an invitation to meet the team.

01
What your suite covers

The breadth and depth of what Classic includes today.

02
Parent upgrades

Campanion, and what families get.

03
Put your data to work

Campminder Intelligence, across the whole operation.

04
Meet the team

A webinar invitation, hosted by the people they’d work with.

New releases
Customers6 emails

One per release. The feature, and the person or team who built it.

01
Registration

The new registration experience, and who built it.

02
Ask Camp

The assistant inside Campanion. No handbook required.

03
Campminder Intelligence

One view across registration, staffing, health, and finance.

04
Staffing

Hiring and onboarding in one place.

05
Campanion

The parent side, and what’s new in it.

06
Release notes

Everything else that shipped, with names on it.

Webinars
Customers4 emails

Invite and recap, twice. One for Professional camps, one for Classic. The product on screen, live.

01
Classic invite

The product on screen, live.

02
Classic recap

For everyone who didn’t attend.

03
Professional invite

The product on screen, live.

04
Professional recap

For everyone who didn’t attend.

After summer
Prospects3 emails

For prospects who went somewhere else. How the season went, what shipped while they were running camp, and an invitation to talk it through.

01
How did the summer go

No pitch, no product.

02
What shipped

While they were running camp.

03
Compare notes

A real conversation about how the season went, and what they’d try next year.

06

LinkedIn leads and Instagram supports. Social feeds reward a face, so photography and people’s names carry more weight here.

This is the complete fall campaign recommendation in one place. The series names below are for internal reference and wouldn’t appear in a post.
Registration
LinkedIn4 posts

Announcing the new look of registration, and the team who built it.

01
It’s live

Registration ships. Said plainly, no build-up.

02
What changed

The parent side, before and after.

03
Who built it

The team behind the release, with their names on it.

04
In use

A camp’s first season on the new flow.

Faces and features
LinkedIn8 posts

Our team’s names and faces, on the two features carried across the fall.

01
Campminder Intelligence

What it does, in plain language.

02
The team behind Intelligence

Their names, their faces.

03
Why it works this way

The call, from the person who made it.

04
Intelligence in use

A camp reading its whole operation, not just one report.

05
Staffing

What it does, in plain language.

06
The team behind Staffing

Their names, their faces.

07
How it got built

From the people who did it.

08
Staffing in use

A camp hiring for next season.

Built by camp people
LinkedIn4 posts

The team members who ran seasons themselves, and the desk that picks up in July.

01
Who worked a season

Team members who ran camps before they built for them.

02
The camp success desk

Who answers when it’s the middle of the summer.

03
A day on the product team

How a feature gets decided.

04
Twenty-five years in

The people who have been here longest.

One day at camp
LinkedIn3 posts

The same day told three ways. Real footage or stills, cut short.

01
The director’s day

What the person running it sees.

02
The staff member’s day

The same hours, a different job.

03
The parent’s day

What reaches them at home.

Proof
LinkedIn4 posts

Numbers and camp names. No adjectives, no comparisons.

01
25 years

The camps they already recognize.

02
The Campanion rating

The number, on its own.

03
A quote with a face

On the record, from a long-tenure camp.

04
The customer success rating

How camps score the team they reach in July.

Camp life
Instagram4 posts

Real camp photography from customer camps. Warm, specific, low on product.

01
Real camp photography

From customer camps, rights cleared.

02
Arrival day

The first morning of a session, from the camp’s point of view.

03
The look of summer

Camp photography on its own. No product in it.

04
Reunion day

Families back together at the end of a session.

The parent side
Instagram3 posts

Campanion in a family’s hands, from the side of camp parents see.

01
Campanion at home

The app, in a family’s hands.

02
The photo that gets shared

What a parent sends to a grandparent.

03
Registration, from a parent’s perspective

The new flow, the way a parent sees it.

Faces
Instagram5 posts

The camp success team, and what they do all day.

01
The team, up front

With what they do all day.

02
The truck story

The camp that named a truck after a support rep.

03
Who’s here over the summer

The person on the other end when it’s busiest.

04
Who’s here during the off-season

The same team, when camp is quiet.

05
Behind the support desk

A morning on the desk, unedited.

07

An extension of your team. Below, a range of narratives for your sales and camp success teams to build from in conversations with current and future customers.

07-01New
Choosing a platform
  • Here’s what to ask any vendor you talk to, including us.
  • Let me walk you through the whole operation, end to end.
  • You already know the camps that are running on this.
  • You get a camp success team on day one.
07-02Upgrade
Room to grow
  • Here’s what your camp does in Campminder today.
  • Here’s what sits one suite up.
  • This one’s for your registrar. This one’s for your nurse.
  • Campanion is the piece your families see.
07-03Renewing soon
Ready for renewal
  • Here’s everything that shipped this year.
  • Here’s who built it.
  • You know your camp success contact by name.
  • I’m not going to talk about what’s coming.
07-04Objection
You’ve announced things before and not delivered
  • You’re right. We did that.
  • Here’s the release record, month by month.
  • I’m not going to tell you what’s next.
  • Judge us on what’s already in your hands.
07-05Objection
It’s hard to use, and it looks like older software
  • Let me show you what’s new rather than describe it.
  • Here’s what we haven’t modernized yet.
  • Onboarding comes with a person who runs it with you.
  • You won’t be learning this on your own.
07-06Objection
I prefer one of the competition’s platforms
  • Fair. Let me show you what’s live here.
  • I’m not going to talk about anyone else.
  • We’ve been around twenty-five years, and we’re not going anywhere.
  • Ask them the same questions you asked me.
08

Here's what we need to start moving forward.

08-01ASAP
Confirm the wireframe

What's missing, wrong, or shouldn't be there. Everything after this builds on it.

08-02ASAP
Confirm product details

The page gets designed around the features that are certain to be ready, described the way your team describes them internally. Any nuance or detail that Groundwrk and I will need is better surfaced now than after design starts.

08-03ASAP
Camp photography

Camp photos with usage rights cleared, for the hero and the team block.

08-04Soon
Customer testimonials

On the record, from long-tenure camps. More than one, so there's a choice to make.

08-05Soon
The pricing decision

Whether pricing goes on the page, and if so, a starting number per suite. Better settled before design than after.

Project sequence.

✓Complete →On this page Ahead

Message

  • ✓Kickoff meeting
  • ✓Working session
  • ✓Competitive review
  • ✓Positioning directions and recommendation
  • →Message hierarchy
  • →Channel map
  • →Message cadence

Direction

  • →Homepage narrative and sections
  • Homepage design concept
  • Creative brief for Groundwrk

Launch

  • Homepage creative direction
  • Design and copy review
  • Direction for email and social comms